- From Monday to Sunday
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is defective or damaged upon arrival, please contact us immediately to discuss your options. Items that have been opened or used may not be eligible for a return unless they are defective.
To request a return, you must email us at [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Make sure to provide accurate information to expedite the process.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above for refunds.
Certain items are non-returnable, including but not limited to personalized or customized products. If you have questions about whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
If you have any questions regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. We aim to respond to all inquiries within 3 business days.
